Support
Get help with setup, parent controls, iCloud synchronization, and Family Pro.
dylan120liu@gmail.com
Please include the device model, iOS version, and a short description of the issue. Do not email family photos, PINs, purchase receipts, or other private content.
Restore Family Pro
Open the Family Pro subscription screen and choose Restore Purchases. Use the same Apple Account that subscribed or made a legacy lifetime purchase, and make sure the device is online. Subscriptions and purchases are processed by Apple. You can manage or cancel an active subscription in your Apple Account subscription settings.
Parent PIN
The parent PIN protects management actions on that device. Keep it private. If the app is removed, local settings may also be removed; Family Chore Board support cannot retrieve a PIN from your device.
Custom chore images
Family Pro parents can select a custom display image with Apple’s system photo picker. If selection is unavailable, review Photos access in iOS Settings. Built-in illustrations remain available without photo access.
iCloud synchronization
Confirm that the device is signed in to iCloud and has a network connection. Synchronization can take time after reconnecting. Avoid deleting the app while important changes are still pending.
Notifications
Review notification permission in iOS Settings if reminders do not appear. The app uses local notifications and does not require a developer notification server.
Privacy
Read the Family Chore Board Privacy Policy for information about local storage, iCloud, photos, purchases, and deletion.